Booking Policy

Last updated: November 2026

1. BOOKING POLICY

1. All reservations are subject to availability and confirmation by the respective airline, hotel, or service provider.
2. Customers must provide accurate passenger names, travel dates, contact details, and all other required information.
3. Passenger names must match the passport or official travel documents exactly.
4. A booking will be considered confirmed once the required payment has been received and the reservation has been issued or confirmed by the relevant supplier.
5. Customers are responsible for reviewing their booking confirmations, itineraries, and travel details immediately after receiving them.
6. Any errors or discrepancies must be reported to our team as soon as possible.

2. PAYMENT POLICY

1. Full payment or an agreed deposit must be received before ticket issuance or confirmation of applicable travel services.
2. All prices are subject to availability and may change until the booking is confirmed.
3. Applicable service fees, supplier charges, taxes, and additional costs will be communicated before payment.
4. Payments must be made through authorized payment methods provided by Rawdah Consultancy Services INC.
5. Reservations may be cancelled or released by suppliers if payment is not received within the agreed payment deadline.

Payment methods and schedule

1. We accept credit and debit cards (Visa, Mastercard, American Express and Discover) through our secure online payment page, as well as Zelle, bank wire transfer and check.
2. Bookings are secured with an initial deposit. The remaining balance is due 45 days before departure, unless your booking confirmation states otherwise.
3. Card details are entered on Stripe's encrypted checkout and are never stored on our website.

3. FLIGHT BOOKING POLICY

1. All airline tickets are subject to the fare rules and conditions of the issuing airline.
2. Refundability, baggage allowance, date changes, and cancellation charges vary depending on the airline and ticket type.
3. Customers are responsible for reviewing flight schedules, departure terminals, baggage allowances, and passenger information before departure.
4. Flight schedules, departure times, and other travel arrangements may be changed by airlines.
5. Rawdah Consultancy Services INC. will assist customers with eligible flight changes, cancellations, and refund requests in accordance with applicable airline rules and laws.

4. HOTEL BOOKING POLICY

1. All hotel reservations are subject to hotel availability and the booking conditions of the respective property.
2. Check-in and check-out times are determined by the hotel.
3. Guests must provide valid identification and comply with hotel requirements.
4. Early check-in, late check-out, room upgrades, and special requests are subject to hotel approval.
5. Hotel cancellation and refund conditions depend on the selected room rate and the hotel's booking terms.
6. Non-refundable hotel reservations are generally not eligible for refunds, except where required by applicable law or permitted under the supplier's terms.

5. UMRAH TRAVEL POLICY

1. All Umrah travel arrangements are subject to applicable Saudi Arabian government requirements and regulations.
2. Visa approval and entry permission are determined by the relevant government authorities and cannot be guaranteed by our company.
3. Customers must provide accurate passport details and all required travel documents within the requested timeframe.
4. Flights, hotel accommodations, transportation, and other package components are subject to availability and supplier confirmation.
5. Changes to confirmed Umrah packages may involve additional supplier charges or price differences.
6. Customers are responsible for meeting passport validity, visa, health, and other applicable travel requirements.
7. Package inclusions, exclusions, payment schedules, and cancellation conditions will be communicated before booking confirmation.

6. TRAVEL DOCUMENTS & CUSTOMER RESPONSIBILITIES

1. Customers are responsible for maintaining valid passports, visas, and other required travel documents.
2. Customers must verify the entry, exit, and transit requirements of their destination countries.
3. Customers should arrive at the airport within the time recommended by their airline.
4. Customers are responsible for complying with airline rules, immigration regulations, and destination-country requirements.
5. Rawdah Consultancy Services INC. is not responsible for denied boarding or entry resulting from incorrect documentation, missing visas, or failure to meet government requirements, except where liability cannot legally be excluded.

8. CHANGES & AMENDMENTS

1. All requests for changes to flights, hotel bookings, or Umrah packages are subject to supplier approval and availability.
2. Additional charges, fare differences, and amendment fees may apply.
3. Customers will be informed of applicable costs before any changes are confirmed.
4. Changes will only be considered confirmed once approved and processed by the relevant supplier.

See also our Booking Policy, Cancellation Policy, Refund Policy and Privacy Policy.

Questions? Contact Rawdah Consultancy Services Inc. at info@rawdahintl.com, call or WhatsApp +1 (646) 573-4101, or write to us at 8869 20th Ave, Apt 1, Brooklyn, NY 11214.