Refund Policy

Last updated: November 2026

7.6 Refund Processing

1. Approved refunds will generally be returned to the original payment method whenever possible.
2. Refund processing times depend on the airline, hotel, payment processor, and other relevant suppliers.
3. Customers will be informed about their refund status and any known processing delays.
4. Any company service fee or other deduction will be handled in accordance with the terms disclosed at booking and applicable law.
5. Refunds will not be withheld where applicable law requires them to be issued.

Refund processing time

Once a refund is approved and the funds have been recovered from the airline, hotel or other supplier, we process it within 4 – 5 business days. Your bank or card issuer may take a few additional days to show the credit.

Name and date changes

Name-change and date-change fees are charged according to the rules of the airline, hotel or other supplier, and will be confirmed before any change is made.

7.2 Flight Ticket Cancellations

1. Refund eligibility depends on the fare conditions of the purchased ticket and applicable consumer protection laws.
2. Non-refundable tickets are generally not eligible for voluntary cancellation refunds, except where required by law or permitted under the airline's policy.
3. Refundable tickets may qualify for a refund after applicable airline penalties and disclosed service fees.
4. Date changes and rebooking may involve airline penalties and fare differences.
5. Partially used tickets may have different refund conditions.
6. Passengers who fail to board their scheduled flight without prior cancellation may lose the value of their ticket or remaining itinerary, subject to airline rules and applicable law.

7.3 Hotel Cancellation

1. Hotel cancellation requests must comply with the cancellation deadline and conditions stated in the original booking confirmation.
2. Refundable hotel reservations may qualify for a refund if cancelled within the permitted cancellation period.
3. Non-refundable hotel bookings are generally not eligible for refunds.
4. Late cancellations and failure to check in may result in the loss of the full booking amount.
5. Any exception is subject to hotel approval and applicable law.

7.4 Umrah Package Cancellation

1. All Umrah package cancellation requests must be submitted in writing.
2. Refund eligibility depends on the package terms, cancellation date, and services already purchased or confirmed.
3. Airline penalties, hotel cancellation charges, visa processing expenses, transportation charges, and other non-recoverable supplier costs may be deducted where disclosed and legally permitted.
4. Any remaining eligible refund will be calculated after applicable deductions.
5. Once a visa or other travel service has been processed, its cost may be non-refundable where permitted by applicable rules.
6. Special cancellation terms may apply during Ramadan, peak seasons, and other high-demand travel periods. These conditions will be communicated before payment.

7.5 Airline or Supplier-Initiated Cancellations

1. If an airline cancels a flight or makes a significant schedule change, customers will be informed of the available options.
2. Eligible customers will receive refunds or alternative arrangements in accordance with applicable airline policies and consumer protection laws.
3. Hotel and other supplier cancellations will be handled according to the respective supplier's terms and applicable laws.
4. Our team will assist customers with eligible refund and rebooking requests.

7.7 Alternative Option – Rescheduling & Travel Date Changes

At Rawdah Consultancy Services INC., we understand that unexpected circumstances may affect your travel plans. If your booking is non-refundable or a refund is not permitted under the applicable airline, hotel, or supplier policies, we will make every reasonable effort to offer an alternative solution.

Instead of losing the value of your booking, you may request to reschedule your travel dates.

Our team will contact the relevant airline, hotel, or service provider to request an extension, reopening, or rescheduling option for your existing booking.

How Rescheduling Works:

1. Rescheduling requests are subject to approval by the airline, hotel, or respective service provider.
2. New travel dates will depend on availability and vendor approval.
3. If the rescheduling request is approved, our team will assist you in arranging your revised travel plans.
4. If there is a difference in airfare or booking price between your original and new travel dates, you will be required to pay the applicable difference before the changes are confirmed.
5. Any additional supplier charges or applicable service fees will be communicated before confirmation.
6. All rescheduling arrangements must comply with the applicable supplier terms and conditions.

Our Commitment to You:

Even when a refund is not possible, we will do our best to help you reschedule your travel and make the most of your original booking. Your satisfaction and peace of mind remain important to us.

Please note that rescheduling is not guaranteed and is subject to supplier approval, availability, and applicable booking conditions.

See also our Booking Policy, Cancellation Policy, Refund Policy and Privacy Policy.

Questions? Contact Rawdah Consultancy Services Inc. at info@rawdahintl.com, call or WhatsApp +1 (646) 573-4101, or write to us at 8869 20th Ave, Apt 1, Brooklyn, NY 11214.