Frequently Asked Questions
Answers to common questions about our Umrah, Hajj and holiday packages.
What does "quad sharing" mean?
Quad sharing means four travelers share one hotel room. Our listed starting prices are based on quad sharing. Triple and double rooms can be requested at current supplement rates.
What is included in a monthly Umrah package?
Every regular monthly Umrah package includes round-trip international flights, 7 nights in 5-star hotels in Makkah and Madinah, Umrah visa arrangements (subject to eligibility and approval), ground transportation, a professional Umrah guide, a tour guide, Ziyarat and 24/7 customer support.
Why are there no April or May Umrah packages?
April and May are reserved for Hajj operations and associated restrictions in the season we are currently booking, so regular monthly Umrah packages are not offered in those months.
Who can get an Umrah visa?
We arrange your Umrah visa as part of the package, subject to eligibility and approval by the Saudi authorities. US citizens and many US permanent residents are eligible. Share your passport details with us and we will confirm before you pay.
How far in advance should I book?
We recommend booking regular Umrah 6–8 weeks ahead and Ramadan Umrah 3–6 months ahead. Ramadan — especially the Last Ashra — has limited hotel availability and fills early.
Can I travel from a city other than New York?
Yes. We serve customers throughout the United States, with departures from major cities including New York, Washington DC, Chicago, Texas, Seattle and Los Angeles. Select your departure city on the enquiry form and we will quote flights from your nearest major airport.
Can women perform Umrah without a mahram?
Current Saudi regulations allow women aged 18 and over to perform Umrah without a mahram when traveling with an organized group. Regulations can change, so we confirm the current rules when you book.
Are there any health requirements?
Saudi health requirements apply, such as the meningococcal (ACWY) vaccine. We send you an up-to-date checklist after booking. Please consult your doctor about vaccinations.
How do I pay, and is it secure?
You can pay by credit or debit card (Visa, Mastercard, American Express and Discover) through Stripe's secure checkout, or by Zelle, bank wire transfer or check. Book with an initial deposit; the balance is due 45 days before departure. Card details are never stored on our website.
Do you offer Hajj packages?
We currently specialize in Umrah. For Hajj 2027, please contact our sales team by phone or WhatsApp and we will guide you through registration and the options available.
Can you customize a package for my family or group?
Absolutely. We arrange private family trips and community group tours, with options for room type, hotel category, travel dates and add-on destinations such as Turkey, Dubai, Qatar, Egypt or Pakistan.
Which airlines do you use?
Depending on your departure city and dates, we book with Turkish Airlines, Saudia, Qatar Airways, Etihad Airways, Royal Jordanian, Gulf Air, American Airlines and United Airlines.
How long do refunds take?
Once a refund is approved and funds are recovered from the airline, hotel or other supplier, we process it within 4 – 5 business days. Your bank may take a few additional days to show the credit.